Help & Contact

Vaultenex is a Telegram-integrated vault mining platform. You activate vault plans, earn automated daily rewards, and withdraw to your crypto wallet. Everything runs through your verified Telegram WebApp session — no separate password needed.

Yes. When someone joins through your referral link and activates vaults, you receive a cash commission on deposits plus additional Points based on their activity. Both cash and Points appear in your account and contribute to your overall earnings and VX token exposure at TGE.

Withdrawals are typically processed automatically once your request is confirmed. Final timing depends on the blockchain network you choose (e.g. BNB, TON, BTC, etc.). Most payouts appear after at least one on-chain confirmation.

No. To unlock withdrawals you must first make at least the current minimum deposit (for example, $5 USD equivalent) and activate a vault plan. This ensures the platform remains sustainable and focused on active users.

Deposits are usually credited automatically after at least one blockchain confirmation. Once credited, your balance is updated and you can immediately activate vaults from the dashboard or plans page.

There may be a small platform fee to keep Vaultenex secure, maintained, and growing. We aim to keep this transparent and competitive, without hidden maintenance or surprise charges. Network fees from the blockchain (gas/transaction fees) are separate and depend on the chain you use.

Access is managed through Telegram WebApp authentication. First, ensure you are logged into the same Telegram account you used originally. If you still cannot access your vaults, please contact us via Telegram Support or email, and include your Telegram username and any relevant details so we can verify and assist safely.

For most vault tiers, you can activate up to a defined limit (for example, up to 10 vaults per specific plan). This allows you to scale your exposure while keeping the system balanced for all users. Exact limits are shown in your plans dashboard.

To keep the platform stable and predictable, withdrawals may be limited to once every 24 hours. This helps protect liquidity and ensures payouts remain smooth for the entire community.

For fast questions or Telegram Mini App issues, use @VaultenexSupport on Telegram. For account-specific or more detailed matters, email us at support@example.com. Please include your Telegram username and a clear description of your request.